Legal

Terms of Service

Last updated: August 26, 2026

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and Rixora ("Rixora," "we," "our," or "us") governing your access to and use of RixoraAgency.com, our applications, and related services (collectively, the "Service"). By creating an account, subscribing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, do not use the Service.

2. The Service

Rixora is a software-as-a-service platform that provides AI-assisted marketing tools, including content and image generation, brand and competitor intelligence, planning, scheduling, and related workspace features. Features available to you depend on your subscription plan and available credits. We may add, change, or remove features over time.

3. Accounts & Eligibility

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for the accuracy of your registration information and for all activity under your account.
  • You must keep your credentials secure and notify us promptly of any unauthorized use.
  • You are responsible for the conduct of any team members or clients you invite to your workspace.

4. Subscriptions & Billing

  • Paid plans (currently Starter, Growth, and Agency, with Enterprise available on request) are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe.
  • Where a no-card trial is offered, it ends without an automatic charge. If another checkout flow collects a payment method, the renewal terms are shown before confirmation.
  • Subscriptions renew automatically for successive periods until cancelled. You authorize us to charge your payment method for each renewal at the then-current price.
  • You can upgrade, downgrade, cancel, or manage your subscription at any time from your billing settings or the Stripe customer portal. Cancellation takes effect at the end of the current billing period; you retain paid access until then.
  • Prices are stated exclusive of taxes unless noted; you are responsible for applicable taxes. We may change prices on a prospective basis with notice for upcoming billing periods.

5. Credits

  • Certain AI features consume "credits." Credits may be included with your plan, granted on signup or referral, or purchased as one-time credit packs.
  • Credits have no cash value, are non-transferable, and are not redeemable for cash except where required by law.
  • Plan-included monthly allowances reset each billing period and do not roll over unless your plan states otherwise. Purchased credit-pack balances remain available subject to any stated expiry.
  • Credits consumed to generate content are used at the time of generation and are non-refundable once consumed, including where you are dissatisfied with the AI output.

6. Refunds & Cancellation

Cancellation and refund terms are described in our Refund Policy, which forms part of these Terms. In summary: you may cancel a subscription at any time and keep access through the paid period; consumed credits are non-refundable.

7. AI-Generated Content

  • The Service uses third-party AI models. You provide inputs ("Prompts") and receive outputs ("Output"). As between you and us, and subject to your payment of fees, you own the Output you generate, and you are responsible for it.
  • AI Output may be inaccurate, may not be unique, and similar Output may be generated for other users. You are responsible for reviewing Output before relying on or publishing it, and for ensuring it complies with applicable law and third-party rights.
  • You must not present AI Output as human-created where doing so would be deceptive or unlawful, and you must comply with the terms and disclosure requirements of any platform where you publish it.
  • You grant us a limited license to process your Prompts and Output as needed to operate, secure, and improve the Service, as described in our Privacy Policy.

8. Acceptable Use

You agree not to use the Service to:

  • violate any law or infringe the intellectual property, privacy, or other rights of others;
  • generate or distribute unlawful, harmful, hateful, harassing, deceptive, or sexually exploitative content, or spam;
  • attempt to reverse engineer, scrape, overload, or circumvent usage limits or security of the Service;
  • resell or provide the Service to third parties except as expressly permitted by your plan; or
  • misuse credits or payment mechanisms, including fraudulent chargebacks.

We may suspend or terminate accounts that violate this section.

9. Your Content

You retain ownership of the data, materials, and Prompts you submit ("Your Content"). You grant us a worldwide, non-exclusive license to host, process, and display Your Content solely to provide and improve the Service. You represent that you have the rights necessary to submit Your Content and to grant this license.

10. Intellectual Property

The Service, including its software, models orchestration, design, and trademarks, is owned by Rixora and its licensors and is protected by law. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with your plan. We retain all rights not expressly granted.

11. Third-Party Services

The Service integrates third-party providers (for example, payment, email, analytics, AI model, media, and social platforms). Your use of those integrations may be subject to their terms, and we are not responsible for third-party services.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy or reliability of AI Output. We do not warrant that the Service will be uninterrupted or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, Rixora will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold Rixora harmless from claims arising out of Your Content, your Output, or your breach of these Terms or applicable law.

15. Suspension & Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or to protect the Service or other users. Upon termination, your right to use the Service ends; certain provisions (including IP, disclaimers, limitation of liability, and indemnity) survive.

16. Governing Law & Disputes

The parties will attempt to resolve disputes in good faith. These Terms and any dispute relating to the Service are governed by applicable law and will be handled by a court of competent jurisdiction, except where mandatory consumer-protection law provides otherwise.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms? Contact us at contact@rixoraagency.com. Rixora Agency LLC, 4089 Palmetto Drive, Lexington, Kentucky 40513, USA.