Refund & Cancellation Policy

Last updated: August 26, 2026

1. Overview

Rixora is a subscription software service with optional one-time credit packs. This policy explains how cancellation and refunds work and forms part of our Terms of Service. It does not limit any rights you may have under applicable consumer-protection law.

2. Free Trials

Where a no-card trial is offered, you will not be charged during the trial and it ends without an automatic charge. If a different checkout flow collects a payment method, Stripe shows the renewal terms before you confirm. You can manage an active subscription from billing settings.

3. Cancelling a Subscription

You can cancel your subscription at any time from your billing settings or the Stripe customer portal. Cancellation stops future renewals. Your plan remains active until the end of the current billing period, after which it will not renew. We do not automatically pro-rate or refund the unused portion of a period except as described below or as required by law.

4. Subscription Refunds

As a goodwill measure, if you contact us within 14 days of an initial subscription charge and have made only minimal use of paid features, we will consider a refund of that charge. Renewal charges after the first period are generally non-refundable. We may decline refunds in cases of abuse, fraud, or violation of our Terms. Where statutory withdrawal or consumer rights apply in your market, those rights take precedence.

5. Credit Packs

  • One-time credit packs are charged immediately and added to your balance.
  • Credits already consumed to generate content are non-refundable, including where you are dissatisfied with the AI output.
  • Unused credit-pack balances may be refundable within 14 days of purchase at our discretion, less any credits already used.
  • Credits have no cash value and are non-transferable; any expiry will be stated at the time of purchase.

6. How to Request a Refund

Email support@rixoraagency.com from your account email with your order or invoice details. We aim to review and respond within 5 business days. Approved refunds are issued to the original payment method via Stripe.

7. Failed Payments

If a renewal payment fails, we may retry the charge and may suspend paid features until payment succeeds. You can update your payment method at any time in the customer portal.

8. Contact

Questions about this policy? Email support@rixoraagency.com.